--- title: "Sutter Health Earns Top Patient Satisfaction Honors | Sutter Health" description: "Sutter Health was named to Reputation's 2025 800 and 900 Awards lists, reflecting a 712% jump in high-performing providers and care locations." url: "https://vitals.sutterhealth.org/our-people/sutter-health-recognized-for-outstanding-patient-satisfaction" --- 1. [Home](https://vitals.sutterhealth.org/) / 2. [Our people](https://vitals.sutterhealth.org/our-people) / 3. Sutter Health Recognized For Outstanding Patient Satisfaction # Sutter Health Recognized for Outstanding Patient Satisfaction Sutter Health was named to Reputation's 2025 800 and 900 Awards lists, reflecting a 712% jump in high-performing providers and care locations. June 9, 2025 by Sutter Health ![Sutter Health Recognized for Outstanding Patient Satisfaction](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/our-people/Reputation-Graphic_2025-11b62000.png?h=1080&iar=0&w=1920 "Sutter Health Recognized for Outstanding Patient Satisfaction") Sutter Health has been named to Reputation’s 800 and 900 Awards lists for 2025 — a recognition of exceptional patient satisfaction and trust across our care centers and physician network. This year’s results reflect a **712% increase** in high-performing providers and locations compared to last year. “The patient experience extends beyond the exam room,” said Jennifer Bollinger, SVP, Chief Consumer & Brand Officer. “From online scheduling to in-person visits, we’re working to make every touchpoint easy, thoughtful and connected.” **2025 Highlights** - **800 Award:** [1,013 Sutter clinicians and 33 care centers](https://reputation.com/800-award-winners/2025-us-healthcare-locations-800-award-winners/) received Reputation Scores between 800–899, recognizing strong, consistent patient satisfaction across a wide range of services and locations. - **900 Award:** [30 Sutter clinicians](https://reputation.com/800-award-winners/2025-us-healthcare-personnel-900-award-winners/) earned elite Reputation Scores between 900–925 — a mark achieved by fewer than 1% of rated locations across all industries. - **Significant momentum:** These honors reflect an intentional systemwide focus on feedback, service and ease — fueled by expanded review outreach, broader physician participation and more than **20,000 positive patient comments** in the first quarter of 2025 alone. **What’s Driving the Improvement** - **Online scheduling growth:** Patients booked 865,000 more appointments through My Health Online year over year, with more than 26% of all visits now scheduled online — from labs to routine care — improving access and easing staff workloads. - **Streamlined referrals:** A redesigned referral process launched in late 2024 led to a 22% increase in completed referrals, helping patients connect more quickly with the care they need. - **Easier access to visit information:** From maps and directions to preparation instructions, Sutter simplified how patients get the info they need — including improved digital wayfinding and one centralized phone number: 800-4SUTTER. - **Faster feedback and action:** With a systemwide Google Review Requesting Program and monthly reports, Sutter leaders can identify and address friction points in near real time. - **Coordinated, high-quality care:** Sutter’s shift to seven physician-led clinical service lines has improved consistency and collaboration across sites, ensuring patients experience seamless, high-quality care no matter where they go. Among all industries tracked by Reputation — including retail, finance and hospitality — only **0.8%** of locations achieved a 900-level score. This distinction reflects more than just satisfaction; it signals a consistent ability to exceed expectations at every step of the patient journey. For more on Reputation’s methodology and full award listings, visit [Reputation.com](https://www.reputation.com/). ## Check your Vitals Get the latest in health innovation, community impact and patient care from Sutter Health — delivered straight to your inbox. 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