---
title: "Two Patients Share How Quality Care Shaped Their Journey | Sutter Health"
description: "Colon cancer survivor Brian Jeffs and stroke patient Martin Hyland describe how Sutter's coordinated, award-winning care shaped their recovery."
url: "https://vitals.sutterhealth.org/patient-stories/quality-and-compassion-together-shape-patient-experience"
---

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# Quality and Compassion Together Shape Patient Experience

Colon cancer survivor Brian Jeffs and stroke patient Martin Hyland describe how Sutter's coordinated, award-winning care shaped their recovery.

April 24, 2023 by Sutter Health

![Quality and Compassion Together Shape Patient Experience](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/patient-stories/GettyImages-898328226-735d074b.jpg?h=1414&iar=0&w=2119 "Quality and Compassion Together Shape Patient Experience")

Julius Caesar said, “Experience is the teacher of all things.” And some of those lessons come courtesy of healthcare. Whether you receive treatment for a bee sting or you undergo [brachytherapy](https://www.cancer.gov/about-cancer/treatment/types/radiation-therapy/brachytherapy#:~:text=Brachytherapy%20is%20a%20type%20of%20internal%20radiation%20that%20uses%20radiation,in%20or%20near%20the%20cancer.), it matters how your care is delivered. It can also shape your perspective about healthcare in the future. For Patient Experience Week, April 23-29, Vitals editors look at how high-quality outcomes in two areas are the cornerstone to positive patient experiences.

**Cancer Care**

![Colon Cancer survivor Brian Jeffs and his wife Kari in London](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/patient-stories/Brian-and-Kari-Jeffs-in-London-225x300-e14421fa.jpg "Colon Cancer survivor Brian Jeffs and his wife Kari in London.")

Cancer death rates in the U.S. dropped by more than 30% since 1991, according to a recent study by the [American Cancer Society](https://acsjournals.onlinelibrary.wiley.com/doi/full/10.3322/caac.21763). Researchers state the decline is partly due to advances in treatment and early detection — some of the most important attributes of reputable cancer treatment programs. Sutter Health’s exemplary cancer care was recently recognized by Becker’s Hospital Review in its national top 2023 Cancer Programs of Excellence, including those within Sutter’s integrated system.

Oakland, Calif., resident Brian Jeffs knows firsthand about cancer care via Sutter’s Alta Bates Summit Comprehensive Cancer Center in Berkeley. During a routine colonoscopy, a doctor found a stage 3 colorectal cancer. Jeffs began radiation in February 2021, followed by surgery in May and chemotherapy in July. According to Jeffs, daily radiation sessions set the tone for compassionate and coordinated care that continued throughout his treatment. Read more of [his story](https://vitals.sutterhealth.org/what-cancer-doctors-want-you-to-know/).

**Stroke Care**

![The adults, two doctors (male and female) and male patient stand in a healthcare office space with numbered balloons that spell out 1-0-0-0](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/patient-stories/1000-thrombectomy-2-e1679011293800-300x162-96adb4b7.jpg "Sutter patient Martin Hyland stands with his stroke care team doctors, Dr. Fabio Settecase and Dr. Nobl Barazangi")

Research shows how stroke dangers continue to evolve — the most recent example indicating that [sleep patterns](https://www.cnn.com/2023/04/05/health/sleep-problems-stroke-study-wellness/index.html) may provide insight into one’s risk. High-level stroke care is even more important given these latest findings, hence the American Stroke Association’s ongoing commitment to recognize hospitals for their approaches. Sixteen hospitals within Sutter’s not-for-profit system recently received recognition from ASA’s Get With The Guidelines® program.

Martin Hyland understands the value of a comprehensive stroke program. The 66-year-old San Franciscan had a basilar artery occlusion, one of the most disabling and deadly types of strokes. He was rushed to Sutter’s California Pacific Medical Center and underwent a thrombectomy. It is a less invasive brain surgery that can remove deadly clots in the brain which intravenous clot-busting drugs alone may not help dissolve. Read more about [his experience](https://vitals.sutterhealth.org/the-power-of-rapid-stroke-response/) and learn how care teams offered their support and expertise during a critical time in his life.

Here is an infographic that explains how high-quality, equitable, safe healthcare leads to better health outcomes:

![Patient care infographic](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/patient-stories/Sutter_Quality_Infograph_4-18-23581024_1-850222e3.jpg)

![Second quality care infographic](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/patient-stories/Sutter_Quality_Infograph_4-18-23581024_2-1e3fc89a.jpg)

## Topics

[Colorectal Cancer](https://vitals.sutterhealth.org/search?facets=%5B%7B%22i%22%3A%22c_healthTopics.name%22%2C%22v%22%3A%5B%22Colorectal+Cancer%22%5D%7D%5D&verticalKey=articles)[Stroke](https://vitals.sutterhealth.org/search?facets=%5B%7B%22i%22%3A%22c_healthTopics.name%22%2C%22v%22%3A%5B%22Stroke%22%5D%7D%5D&verticalKey=articles)

## Colorectal cancer

Early detection can make the difference in treating colorectal cancer. If you're facing a diagnosis or concerned about your risk, our specialists can provide advanced screening, personalized treatment and supportive care.

[Learn more about Colorectal cancer](https://www.sutterhealth.org/services/colorectal-cancer)

## Related articles

### [SF EMS adds Sutter’s CPMC Mission Bernal to stroke care network](https://vitals.sutterhealth.org/community-impact/sf-ems-adds-sutters-cpmc-mission-bernal-to-stroke-care-network)

### [Site updates: Sutter Advanced Neuroscience Complex at Mission Bernal](https://vitals.sutterhealth.org/community-impact/mission-bernal-care-complex-updates)

### [National Honors Recognize Sutter Health’s Excellence in Stroke and Heart Care](https://vitals.sutterhealth.org/our-people/national-honors-recognize-sutter-healths-excellence-in-stroke-and-heart-care)

### [The ‘FASTEST’ Response Could Change Stroke Care](https://vitals.sutterhealth.org/research-innovation/the-fastest-response-could-change-the-future-of-stroke-care)

[See all from Patient stories](https://vitals.sutterhealth.org/patient-stories)

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