--- title: "Innovation Leader: Sutter's Rapid Rise in Video Visits | Sutter Health" description: "Dr. Albert Chan discusses how Sutter Health scaled from 7,000 to more than 1 million video visits in nine months through team-wide digital collaboration." url: "https://vitals.sutterhealth.org/research-innovation/health-innovation-insider-7-rapid-fire-qs-with-sutter-healths-digital-patient-experience-chief-dr" --- 1. [Home](https://vitals.sutterhealth.org/) / 2. [Research & innovation](https://vitals.sutterhealth.org/research-innovation) / 3. Health Innovation Insider 7 Rapid Fire Qs With Sutter Healths Digital Patient Experience Chief Dr # Innovation Leader: Collaborative Effort Leads to Huge Increase in Video Visits Dr. Albert Chan discusses how Sutter Health scaled from 7,000 to more than 1 million video visits in nine months through team-wide digital collaboration. February 24, 2021 by Sutter Health ![Innovation Leader: Collaborative Effort Leads to Huge Increase in Video Visits](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/research-and-innovation/GettyImages-1189923466_285x200-e1614826265172-259b23d1.jpg?h=168&iar=0&w=259 "Innovation Leader: Collaborative Effort Leads to Huge Increase in Video Visits") Becker’s Healthcare recently interviewed Albert Chan, M.D., Sutter Health’s chief of digital patient experience, about the digital transformation across the healthcare industry and how Sutter’s teams have worked to expand telehealth capabilities in the face of COVID-19. ![Dr. Albert Chan](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/research-and-innovation/Albert-Chan-with-Google-Glass-186x186-e1614825808344-435ce562.jpg "Dr. Albert Chan, Sutter’s chief of digital patient experience, was an early adopter of such innovations as Google Glass.") Its crowning achievement, he says: more than 1 million video visits completed by clinicians in just nine months after the pandemic hit the United States. The previous year, in 2019, Sutter clinicians conducted only 7,000 video visits. It was the collaboration between the front-line clinicians and behind-the-scenes staff that was one of the main reasons for the program’s success, he said, and Sutter expects video visits to be one of the positive outcomes from the pandemic in healthcare, especially for the Northern California healthcare network. Read Dr. Chan’s answers to seven questions posed by Becker’s Healthcare by [clicking here](https://www.beckershospitalreview.com/digital-transformation/health-innovation-insider-7-rapid-fire-qs-with-sutter-health-s-digital-patient-experience-chief-dr-albert-chan.html?sf137681688=1). ## Topics [Technology and Health](https://vitals.sutterhealth.org/search?facets=%5B%7B%22i%22%3A%22c_healthTopics.name%22%2C%22v%22%3A%5B%22Technology+and+Health%22%5D%7D%5D&verticalKey=articles) ## Related articles ### [A Workplace Built on Purpose and Possibility](https://vitals.sutterhealth.org/our-people/a-workplace-built-on-purpose-and-possibility) ### [When Communities Lead Healthcare](https://vitals.sutterhealth.org/community-impact/when-communities-lead-healthcare) ### [Sutter Health Collaborates with OpenEvidence to Bring Evidence-Based, AI-Powered Insights into Physician Workflows](https://vitals.sutterhealth.org/media-resources/press-releases/sutter-health-collaborates-with-openevidence-to-bring-evidence-based-ai-powered-insights-into) ### [Sutter Recognized for Using Technology to Improve Care](https://vitals.sutterhealth.org/media-resources/press-releases/sutter-recognized-for-using-technology-to-improve-care) [See all from Research & innovation](https://vitals.sutterhealth.org/research-innovation) ## Check your Vitals Get the latest in health innovation, community impact and patient care from Sutter Health — delivered straight to your inbox. 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