--- title: "Study Highlights Tech Tools That Boost Patient Engagement | Sutter Health" description: "A Health Affairs study co-authored by Sutter researchers examines promising tech-enabled consumer engagement across four health care delivery organizations." url: "https://vitals.sutterhealth.org/research-innovation/technology-enabled-consumer-engagement-promising-practices-at-four-health-care-delivery" --- 1. [Home](https://vitals.sutterhealth.org/) / 2. [Research & innovation](https://vitals.sutterhealth.org/research-innovation) / 3. Technology Enabled Consumer Engagement Promising Practices At Four Health Care Delivery # Technology-Enabled Consumer Engagement: Promising Practices At Four Health Care Delivery Organizations. A Health Affairs study co-authored by Sutter researchers examines promising tech-enabled consumer engagement across four health care delivery organizations. March 12, 2019 by Sutter Health ![Technology-Enabled Consumer Engagement: Promising Practices At Four Health Care Delivery Organizations.](https://edge.sitecorecloud.io/sutterhealt962c-sutterhealt8fce-production57cc-4860/media/Project/SutterHealth/Vitals/research-and-innovation/Technology-Enabled-Consumer-Engagement-Promising-Practices-At-Four-Health-Care-Delivery-Org-f9be6f59.jpg?h=720&iar=0&w=1280 "Technology-Enabled Consumer Engagement: Promising Practices At Four Health Care Delivery Organizations.") Tai-Seale M, Downing NL, Jones VG, et al. _Health Affairs_ . 2019;38(3):383-390.   [View the study](https://doi.org/10.1377/hlthaff.2018.05027) ### ABSTRACT:  Patients’ journeys across the care continuum can be improved with patient-centered technology integrated into the care process. Misaligned financial incentives, change management challenges, and privacy concerns are some of the hurdles that have prevented health systems from deploying technology that engages patients along the care continuum. Despite these sociotechnical challenges, some health care organizations have developed innovative approaches to engaging patients. We describe promising technology-enabled consumer engagement practices at two community-based delivery organizations and two academic medical centers to demonstrate the approaches, sociotechnical challenges, and outcomes associated with their implementation. Leadership commitment and payer policies that align with the quadruple aim-enhancing patient experience, improving population health, reducing costs, and improving the work life of health care providers-would encourage further deployment and lead to greater consumer engagement along the care continuum.  **Keywords:**  Consumer issues; Information Technology; Mobile health; Patient Health Records.  ## Topics [Technology and Health](https://vitals.sutterhealth.org/search?facets=%5B%7B%22i%22%3A%22c_healthTopics.name%22%2C%22v%22%3A%5B%22Technology+and+Health%22%5D%7D%5D&verticalKey=articles) ## Related articles ### [A Workplace Built on Purpose and Possibility](https://vitals.sutterhealth.org/our-people/a-workplace-built-on-purpose-and-possibility) ### [When Communities Lead Healthcare](https://vitals.sutterhealth.org/community-impact/when-communities-lead-healthcare) ### [Sutter Health Collaborates with OpenEvidence to Bring Evidence-Based, AI-Powered Insights into Physician Workflows](https://vitals.sutterhealth.org/media-resources/press-releases/sutter-health-collaborates-with-openevidence-to-bring-evidence-based-ai-powered-insights-into) ### [Sutter Recognized for Using Technology to Improve Care](https://vitals.sutterhealth.org/media-resources/press-releases/sutter-recognized-for-using-technology-to-improve-care) [See all from Research & innovation](https://vitals.sutterhealth.org/research-innovation) ## Check your Vitals Get the latest in health innovation, community impact and patient care from Sutter Health — delivered straight to your inbox. 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