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The Future Is Now: Video Visits Explode in Light of COVID-19

Sutter Health's chief of digital patient experience says video visits grew 350-fold since the pandemic, a lasting shift in how care is delivered.

by Sutter Health

Whether at home or in the hospital, patients getting the support they need

“It is transformative—I don’t think we’ll ever go back to practicing medicine in the same way we did B.C. — before coronavirus.”

SACRAMENTO –In what may herald a cultural shift in how patients and their doctors interact, video visits have increased at an astonishing rate across Sutter’s not-for-profit integrated network of care since the outbreak of COVID-19 in California. According to Albert Chan, M.D., Sutter Health’s chief of digital patient experience, video visit volume has grown by 350-fold since the pandemic.

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