Leader dyad charged with further increasing patient access, elevating clinical excellence across health system’s service lines
Northern Calif. – Sutter Health has announced Craig Miller as its first system-level service line president. Miller joins Steven Hao, M.D., who was named Sutter’s inaugural service line chief medical officer in November 2023. Miller and Dr. Hao will lead system service lines at Sutter in a dyad structure similar to that previously announced for the not-for-profit health system’s market clinical and non-clinical operations leaders.
Miller and Dr. Hao will have joint responsibility for driving quality and coordinated care across the system’s cardiovascular, musculoskeletal, neurosciences, cancer, primary care, behavioral health, women’s and pediatrics service lines. Sutter’s integrated systemwide service line approach benefits our nearly 3.7 million patients by providing increased access to high quality care organized around best practices at care centers and advanced care complexes located across the Sutter Health footprint. The new leadership structure will foster more seamless navigation across Northern California to the depth and breadth of clinical expertise available across Sutter Health, as well as improved patient access to groundbreaking research and clinical trials.
“I’m pleased to announce Sutter Health’s system service line dyad leaders,” said Warner Thomas, Sutter Health president and CEO. “Dr. Steven Hao and Craig Miller bring outstanding leadership, healthcare administration and clinical experience, along with proven track records developing and maintaining successful working partnerships to these new roles. I look forward to working with them to drive operational and clinical excellence across Sutter’s expanding system service lines.”
Said Mark Sevco, Sutter’s senior vice president and chief operating officer, “We believe the dyad alignment for our health system’s service line leadership will foster a connected ecosystem advancing our work to expand access to high-quality, evidence-based and value-based care. It will also deliver a more digitally enabled, convenient and personalized care experience for patients.”
Todd Smith, M.D., Sutter’s senior vice president and chief physician executive said, “Craig Miller and Dr. Steven Hao have demonstrated their skill building productive relationships with physicians and executive leaders as well as internal and external stakeholders. They will further elevate the roles and voices of physicians to lead the critical work necessary to meet growing demand for our services.”
Steven Hao, M.D.
Dr. Steven Hao
Sutter Health Service Line Chief Medical Officer
Steven Hao, M.D., began his new role as Sutter Health service line chief medical officer in November 2023. As CMO, Dr. Hao collaborates with Sutter-aligned medical groups, our independent practice associations (IPAs) and Sutter’s clinical service line leaders. He also provides operational and strategic oversight, coordinates Sutter’s clinical service lines and is working to build distinctive clinical programs, including centers of excellence, across both the ambulatory and acute care environments.
Previously, Dr. Hao was medical director of the Sutter Health Bay Area Cardiovascular Service Line and director of the electrophysiology program at Sutter’s California Pacific Medical Center in San Francisco. He is a member of the Sutter Health Bay Area Board and the Sutter West Bay Medical Group Board.
Dr. Hao joined Sutter Health in 2003 and has attended as a physician at several Sutter Bay Area care sites, helping advance Sutter’s cardiovascular services and establishing Sutter as a destination site for state-of-the-art cardiovascular care. As medical director of the Sutter Health Bay Area Cardiovascular Service Line, Dr. Hao collaborated with cardiovascular providers and hospital administrators across the Bay Area to improve the quality and value of the care Sutter provides its patients.
Board-certified in cardiology and cardiac electrophysiology, Dr. Hao earned his medical degree from the University of Pennsylvania School of Medicine. His postdoctoral training includes an internship and residency in internal medicine at the New York Presbyterian Hospital, and fellowships in cardiology and cardiac electrophysiology at the Weill Medical College of Cornell University in New York.
Craig Miller
Craig Miller
Sutter Health Service Line President
In his new role, Craig Miller will partner with Dr. Hao and collaborate with Sutter-aligned medical groups and independent practice associations (IPAs), as well as Sutter’s clinical service line leaders. He will provide operational and strategic oversight, lead capital projects, coordinate Sutter’s clinical service lines and build distinctive clinical programs, including all centers of excellence, across both the ambulatory and acute care environments in Sutter’s six community-based markets.
Miller has proven expertise in healthcare administration, service line strategy, predictive clinical workforce planning and development, recruitment and operations.
Miller comes to Sutter from Advocate Health where he was system vice president for service line administration. At Advocate, Miller served as the senior administrative leader for 11 service lines and established them as the horizontal integrating function within the organization—directing capital, growth, service positioning, quality, access and clinician well-being across all geographies. Prior to this role, Miller spent nine years at Advocate as vice president, practice acquisitions and recruitment developing a full suite of clinician services ranging from practice acquisitions to predictive workforce planning, workforce development, employment contracts, credentialing, locum tenens, physician benefits, clinical practice assessment and retention.
Miller’s 25-year career in healthcare also includes executive roles at the Medical College of Wisconsin, UnityPoint Health/Meriter Hospital and Medical Search Partners. He earned an MBA from Cardinal Stritch University in Milwaukee, WI and a Bachelor of Science in History from Marian University in Fond du Lac, WI.
Miller will begin his new role on May 13.
