Healthcare experienced a digital revolution during the pandemic and the transformation is only accelerating as people become more digitally savvy. In Digital Health Insights, Dr. Albert Chan, vice president and chief of digital health at Sutter Health, shares how we take a patient-centric approach and use digital tools to improve the patient and care team experience.
How Heritage Helps Shape the Patient Experience
When patients contact Sutter Health’s Patient and Provider Advocacy team, they are often seeking support, answers or a chance to be heard. For Mohamad Zaro, a patient experience representative, those conversations begin with a simple gesture: a thank-you — not...
