Quality Quest: How Healthcare Stacks Up

By Emma Dugas, Vitals contributor Healthcare quality was once thought to be too complex and multifaceted to measure. Now healthcare organizations can objectively show how well they follow guidelines, meet targets and satisfy patients. What’s more, organizations...
The Best Start for Breastfeeding

The Best Start for Breastfeeding

By Emma Dugas, Vitals contributor While childbirth can be romanticized as a “natural” experience, in reality it’s often surprisingly complex and unpredictable. Breastfeeding frequently follows suit. Many new mothers struggle to produce milk right away. A baby...
Star Ratings Go from Hotels to Healthcare

Star Ratings Go from Hotels to Healthcare

By Emma Dugas, Vitals contributor When you book a hotel, pick a restaurant or buy products online, you can review star ratings from other consumers. Did you know that there is also a national star-rating systems for hospitals? Since 2016, the Centers for Medicare...
Pride in Her Work Led to Focused Care for the LGBTQ+ Community

Pride in Her Work Led to Focused Care for the LGBTQ+ Community

Opening the Sutter Santa Cruz Pride Care Clinic has been a career defining moment for Leila Kramer, Certified Physician Assistant with the Palo Alto Medical Foundation (PAMF). “I am so proud to open a clinic that concentrates on the gender care and sexual health needs...

How Volunteers Made a Difference … From a Distance

By Emma Dugas, Vitals contributor Two high-school students brought origami cranes and healing wishes to a hospital’s youngest patients—and showed that a small gesture can have a big impact. Tiffany Le and Trista Pradhan, seniors at Oakland Technical High School and...